Processing Time

Our current processing time is 2-4 weeks from when your order is placed. Keep in mind that majority of our products are all handmade. If you have any questions about your order, please reach out via e-mail with your order number. Thanks for your patience!

shopstellaloo@gmail.com

 

Shipping

Once a product is shipped, you can expect your package within 3-5 business days for domestic shipping. Please refer to tracking sent to you via email, and reach out to the customer service teams of your respective shipping method if delays occur. We cannot control the nature by which our shipping services provide if delays or unexpected means occur.

Once the package is shipped out, we are rely on the postal services to deliver your order, Stella Loo is not responsible for any lost or stolen packages. Stella Loo is also not responsible for returned or rejected packages due to an invalid shipping address provided by the customer. Please note that if this occurs and the package is returned to Stella Loo, the customer is responsible for any newly incurred shipping costs.

At this time, we do not offer international shipping and apologize for the inconvenience.

 

Return Policies

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopstellaloo@gmail.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopstellaloo@gmail.com.

 

Whole Sale Orders

I happily offer wholesale products! I'm constantly creating and releasing new products to keep customers interested and coming back for more! I can create exclusive products for your shop or you're more than welcome to request from my current selections. 

Please email me for more details!

shopstellaloo@gmail.com

 

Custom Requests

If you would like to order a custom bandana for a special event such as : birthday, gotcha day, wedding or etc, you must inform me via email (Instagram DMs are not monitored) at shopstellaloo@gmail.com 4 weeks in advance. This allows me to purchase materials, create the bandana and ship it out in time for your event.  

For special events that you would like the team and your friends to participate in, I will need at least 6 weeks notice so I can gather materials and so on.

Any event that I am notified to create a bandana for that is less than 4 weeks away can be discussed in detail via email with the addition of a Rush Fee and possibly an Expedited Fee.

 

Coupon Codes

I offer discount codes on my social media platforms.  Make sure to follow on Instagram: @stellaloo.co or facebook group: StellaLoo and Friends

I offer order codes, shipping codes, early access, limited releases, and so much more! You don't want to miss out.  

Discount codes are not valid on Instagram Live Sales. You are more than welcome to mention any of my models or ambassadors names in the notes though. 

 

Gift Cards

You are more than welcome to purchase a gift card for someone else.  Please email me or reach out on social media for quick help.   

 

Product Care and Handling

All  " Everyday Wear" items are machine washable and can be tumble dried on low setting.  Machine washing is not recommended if trims have been added.  Some do not hold up in the machine.  Spot clean and lay flat to dry.

Iron when needed.

All "Luxury" products and bandanas with trims need to be hand washed and lay flat to dry.  Spot clean lightly and iron when needed.

Please DO NOT iron any vinyl details or screen print designs.  This can cause them to melt, peel, or deform.  For best results iron on the reverse side using a pressing cloth. 

All sweaters and shirts are machine washable and tumble dry low.  For best results wash and dry inside out.  Be careful of bleach products.  These may cause de-coloring of your garments.  

Iron lightly when needed.  Do not iron over any screen print design.  

*Please do not leave a pet unattended or kenneled while wearing our product. This May cause choking or suffocation if not monitored.* 

 

Handmade vs. Manufactured

Handmade: 

All bandanas, hair bows, scrunchies, and key fobs are hand made.  This means that I make the item from start to finish with my own two hands and a sewing machine.  These products will have slight variations from the listing photo.  Variations may include pattern placement and vertical or horizontal prints.

All sweaters are designed by me.  I purchase the sweaters from the manufacture, but add the designs myself.  Some designs I have drawn and others are purchased with licensing agreements from other small businesses. 

I do have some collar and leash sets that are handmade by me! These will be identified as such in their listing.  

 Manufactured: 

Current manufactured items include stuffed toys, dog mom bags, treat pouches, and walk sets (harness, collar, leash, poop bags). I either draw designs myself or get a licensing agreement from other small businesses for designs.

I am always open to collaborating on designs or selling whole sale for these products.